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MyFinishLine is built around a soft, pressure-free quest experience.

There are no mandatory competitions, strict rules, or performance demands.

Instead of pushing you to compete, we focus on motivation through story, atmosphere, and meaning. Each quest unfolds as a narrative journey with its own world and characters — and every participant becomes the main hero.

Your progress is personal, your pace is respected, and the story moves forward only through your real activity.

Combined with multi-sport flexibility, optional rankings, and real physical rewards (including the medal, the quest mascot character, and additional gifts), MyFinishLine turns movement into an experience — not an obligation.

Registration is open year-round. You can start your journey whenever you are ready. Our global goal is to circle the Earth by the end of 2026, but your personal start date is up to you.

1. Pick your journey: Purchase a quest from our store.

2. Check your email: After purchase, we’ll automatically send you a 6-digit access code.

3. Open the App: Go through the link to the MyFinishLine to our website.

4. Activate: Enter your code to unlock the challenge and start your adventure.

Your code is linked to the email address you used at checkout. If you are having trouble, try activating it via your Profile settings inside the app. If it still doesn't work, please contact our support team.

Absolutely! MyFinishLine is a global community without location restrictions. We welcome participants from all over the world and ship our physical finisher’s box internationally upon completion.

Not at all! Our quests are designed for everyone. You can complete the distance at your own pace. It’s about your personal progress.

Just like in real life — step by step.

With each stage of the quest, you move closer to the story’s virtual goal.

Along the way, you’ll experience new adventures and events, where you are the main hero of the journey.

You have two options to log your miles:

1. Automatic Sync: Connect your fitness app or wearable. We support integration with Strava, Google Health (Fitbit). Your workouts will automatically sync to the quest.

2. Manual Entry: If you don’t use a tracker or prefer to log it yourself (e.g., treadmill workouts), you can manually enter your distance and time directly in the app.

The mobile app also supports Apple Health on iOS and Google Health Connect on Android.

If your activity doesn’t appear, you can try the following:

• Reconnect your current fitness tracker;

• Connect a different tracking app;

• Add your activity manually.

If the issue persists, you can always contact us through the feedback form, and we’ll be happy to help.

You’re free to train at your own pace. Competition is optional and available through the Ranking section if you choose to take part.

Your progress is based on the total distance you complete during your workouts.

Each activity is synced from your connected tracking app (such as Strava) to the quest you’re completing in MyFinishLine.

All activities that track distance can be used to progress through a quest.

This includes running, trail running, walking, hiking, virtual runs, cycling (road, mountain, gravel, and e-bike), canoeing, kayaking, rowing, stand-up paddleboarding, swimming, skating, skiing, snowshoeing, roller skating, roller skiing, wheelchair activities, elliptical and stepper workouts, and other distance-based training activities. You choose how you want to move toward the finish line.

Yes. If you bought a bundle or multiple quests, you can participate in them simultaneously or one by one. In the app, you simply select which quest is "Active" to ensure your miles count toward the specific route you are currently focusing on.

Nothing happens — your progress is safe.

You train at your own pace, and any progress you’ve already made will not be lost.

You can continue the quest whenever you’re ready within one calendar year (365 days).

Yes, you have 1 year (365 days) from the date you purchase/activate the quest to complete the distance. This is plenty of time to finish the route at a comfortable pace. If the quest isn't completed within this timeframe, the progress may expire.

Rankings are displayed in two ways:

• Overall ranking — based on your total activity across all quests

• Quest-specific ranking — showing the leaderboard for a single quest

Additional ranking filters and options will be available very soon.

When you complete a quest, you receive a finisher’s box, delivered to the address you provide. The box includes a premium physical medal, the quest’s mascot character, and additional surprises and gifts inspired by the story. Throughout the quest, you also unlock digital rewards — such as avatar skins, badges, and story chapters — as you progress through the journey.

Once you complete 100% of a quest, a ‘Claim medal’ button will appear in your profile. Simply tap the button, enter your current delivery address, and we’ll send you your finisher’s box — including the medal, the quest mascot character, and additional gifts.

The price depends on the quest you choose. For detailed pricing information, please visit the MyFinishLine homepage and explore the ‘Choose Your Adventure Quest’ section.

Please note that shipping costs are not included in the quest price.

When purchasing a quest, you’ll be able to select your country and review the current delivery rates in advance.

After completing a quest and providing your preferred delivery address, you’ll receive an email from MyFinishLine with details of the assigned delivery service.

The email will also include a tracking number so you can follow your shipment.

Please note that shipping costs are not included in the quest price.

When purchasing a quest, you’ll be able to select your country and review the current delivery rates in advance.

Yes.

When purchasing a quest, you’ll be asked to select the delivery country for your finisher’s box after completing the quest. The shipping cost is added to the quest price at checkout.

If you decide to change the delivery country after finishing the quest:

• If the new shipping cost is higher, you’ll need to pay the price difference.

• If the new shipping cost is lower, no additional payment is required.

Yes, your privacy is our priority. We comply with strict privacy laws and API agreements (like Strava’s). We do not share your private location maps or personal data with other users unless you explicitly choose to share specific non-sensitive achievements. We only use the distance data needed to move your avatar on the map.

We want you to feel confident when joining MyFinishLine.

You may request a refund before starting a quest or before making any progress, in accordance with our refund policy.

Once a quest has started or progress has been recorded, refunds are generally not available, as the experience is considered a digital service already delivered.

Please note:

• Digital rewards and unlocked content are non-refundable

• Shipping costs are non-refundable

• Finisher’s boxes and physical items cannot be returned once dispatched

For full details, please refer to our Refund Policy.

Yes. Every 5 completed workouts you'll receive a personalized training analysis, helping you better understand your progress and stay motivated throughout your challenge.